1. Policy Statement
Eyes 4 Positivity CIC ("the Organisation") is committed to safeguarding practices and ensuring the welfare of vulnerable adults who engage with our services, activities, and programmes.
The Organisation acknowledges its statutory and moral duty of care to protect vulnerable adults from abuse, neglect, and exploitation, and to act swiftly when safeguarding concerns arise.
Eyes 4 Positivity:
- Adopts a zero-tolerance approach to abuse and neglect
- Promotes a culture of vigilance, accountability, and transparency
- Ensures that safeguarding responsibilities are clearly defined and understood
Safeguarding is the responsibility of all directors, staff, volunteers, contractors, and associates.
2. Scope of the Policy
This policy applies to:
- All activities, services, and projects delivered by Eyes 4 Positivity CIC
- All vulnerable adults who access or are impacted by our work
- All individuals working for or on behalf of the Organisation
This policy should be read alongside:
- Safeguarding Procedures
- Code of Conduct
- Whistleblowing Policy
- Safer Recruitment Policy
- Data Protection Policy
3. Legal and Regulatory Framework
This policy complies with and is informed by the following legislation and guidance (England):
- Care Act 2014 and Care and Support Statutory Guidance
- Mental Capacity Act 2005
- Safeguarding Vulnerable Groups Act 2006
- Human Rights Act 1998
- Equality Act 2010
- Data Protection Act 2018 and UK GDPR
- Working Together to Safeguard Adults (where applicable)
4. Definition of a Vulnerable Adult
For the purposes of this policy, a vulnerable adult is any person aged 18 or over who:
- Has needs for care and support (whether or not these are met), and
- Is experiencing, or is at risk of, abuse or neglect, and
- Is unable to protect themselves from abuse or neglect due to those needs
The Organisation recognizes that vulnerability may be temporary, fluctuating, or long-term.
5. Categories of Abuse and Neglect
Safeguarding concerns may include, but are not limited to:
- Physical abuse
- Domestic abuse
- Sexual abuse
- Psychological or emotional abuse
- Financial or material abuse
- Modern slavery
- Discriminatory abuse
- Organisational abuse
- Neglect and acts of omission
- Self-neglect
6. Safeguarding Principles
Eyes 4 Positivity adheres to the six statutory safeguarding principles:
- Empowerment
- Prevention
- Proportionality
- Protection
- Partnership
- Accountability
7. Governance and Accountability
Directors / Senior Management
- Hold ultimate accountability for safeguarding within the Organisation
- Ensure effective safeguarding systems, policies, and procedures are in place
- Ensure safeguarding risks are identified and managed
- Review safeguarding performance and incidents
Designated Safeguarding Lead (DSL)
The Organisation will appoint a Designated Safeguarding Lead who will:
- Act as the primary safeguarding authority within the Organisation
- Receive and assess safeguarding concerns
- Make referrals to Local Authority Safeguarding Adults Teams
- Liaise with statutory agencies
- Maintain secure and confidential safeguarding records
- Report safeguarding matters to Directors as appropriate
Staff, Volunteers, and Contractors
All personnel must:
- Comply with this policy and associated procedures
- Undertake safeguarding training commensurate with their role
- Maintain clear professional boundaries
- Report safeguarding concerns immediately
8. Safer Recruitment and Workforce Management
Eyes 4 Positivity CIC operates safer recruitment practices that include:
- Role-appropriate DBS checks for regulated activity
- Verification of identity, qualifications, and references
- Clear role descriptions and codes of conduct
- Safeguarding responsibilities included in induction
9. Responding to Safeguarding Concerns
Where a safeguarding concern involving a vulnerable adult is identified:
- Immediate action
- Emergency services will be contacted if there is immediate risk
Reporting
All concerns must be reported to the Designated Safeguarding Lead without delay.
Recording
Concerns will be recorded factually, accurately, and securely.
Decision-making and referral
The DSL will determine whether a referral to the Local Authority is required.
The Organisation will act in a timely, proportionate, and lawful manner at all times.
10. Mental Capacity and Consent
The Organisation presumes capacity unless proven otherwise and will apply the Mental Capacity Act 2005.
Where capacity is in question:
- A best-interests approach will be taken
- Advocacy and support will be considered
Safeguarding action may proceed without consent where:
- There is a serious risk of harm
- A criminal offence may have occurred
- Others may be at risk
11. Information Sharing and Confidentiality
Information will be shared on a lawful, proportionate, and need-to-know basis.
Records will be stored securely in line with data protection legislation.
Confidentiality will be breached where necessary to protect a vulnerable adult or others.
12. Allegations Against Staff, Volunteers, or Contractors
Any allegation or concern involving a person working for or on behalf of the Organisation will be:
- Treated as a safeguarding matter
- Managed promptly and impartially
- Referred to statutory bodies where required
- Addressed through internal procedures
13. Whistleblowing
The Organisation encourages the reporting of concerns about unsafe or unethical practice.
Whistleblowers will be protected from victimization or retaliation.
14. Monitoring, Review, and Continuous Improvement
Eyes 4 Positivity CIC will:
- Monitor safeguarding practices and compliance
- Review this policy annually
- Update the policy in response to legislative or organisational change
- Review safeguarding arrangements following serious incidents
15. Key Contacts (to be completed)
Designated Safeguarding Lead:
Deputy Safeguarding Lead:
Local Authority Safeguarding Adults Team:
Emergency Services call 989
Booking Terms & Conditions (UK)
These Booking Terms & Conditions apply to all services provided by Eye 4 Positivity. By making a booking, you confirm that you have read, understood, and agree to these terms.
1. About Us
Eye 4 Positivity offers services by appointment only, incorporating safeguarding practices designed to support vulnerable adults. Full details of our services and pricing will be provided at the time of booking.
2. Making a Booking
2.1. A booking is considered confirmed once payment (full or deposit, where applicable) has been successfully received.
2.2. All prices are stated in pounds sterling (£) unless otherwise specified.
2.3. Eye 4 Positivity reserves the right to decline or cancel a booking if necessary. In such cases, any payment made will be refunded in full in accordance with our refund policy.
3. Your Right to Cancel (Consumer Contracts Regulations)
3.1. When services are booked at a distance (for example, online or by email), you may be entitled to a 14-day cooling-off period under the Consumer Contracts Regulations 2013.
3.2. If your appointment is scheduled to take place within the 14-day cooling-off period, you expressly agree that:
The service may commence during this period, and
Once the service has been fully delivered, you will forfeit your right to cancel and obtain a refund.
3.3. If a service has been partially delivered within the cooling-off period at your request, you may be liable to pay a proportionate amount for the service already rendered.
4. Cancellations & Rescheduling by You
4.1. You may cancel or reschedule your appointment at no cost by providing at least 24 hours’ notice before the scheduled start time.
4.2. Cancellations made with 24 hours’ notice or more will be offered:
A full refund, or
A rescheduled appointment at no additional cost.
4.3. Cancellations made with less than 24 hours’ notice are regarded as late cancellations and are not eligible for a refund under our cancellation policy. This charge reflects the genuine loss incurred, including reserved time that cannot reasonably be reallocated.
4.4. Any discretionary rescheduling for late cancellations is not guaranteed and does not override this policy.
5. No-Show Policy
5.1. A no-show is defined as a failure to attend a booked appointment without prior notice.
5.2. No-shows are not entitled to refunds, credits, or a rescheduled appointment.
5.3. This policy is fair and proportionate under UK consumer law as the appointment time is reserved solely for you and cannot be reused on short notice.
5.4. Repeated no-shows may lead to future bookings being refused.
6. Late Arrivals
6.1. Please make sure to arrive on time for your appointment.
6.2. If you arrive late:
Your session may be shortened to avoid disruption to other clients.
The full fee remains payable.
6.3. Late arrivals do not qualify for refunds or partial refunds.
7. Refund Policy (Fairness & Transparency)
7.1. Refunds are issued strictly in accordance with these Booking Terms & Conditions.
7.2. Refunds will not be granted for:
Late cancellations (less than 24 hours’ notice)
No-shows
Services that have already been completed.
7.3. If Eye 4 Positivity cancels your appointment, you will be offered:
A full refund, or
A rescheduled appointment at no additional cost.
7.4. Refunds are processed using the original payment method and may take several working days to be reflected, depending on your payment provider.
8. Our Responsibility to You
8.1. Eye 4 Positivity commits to providing services with reasonable care and skill, in accordance with the Consumer Rights Act 2015.
8.2. Nothing in these terms limits your statutory rights under UK consumer law.
9. Changes to These Terms
9.1. Eye 4 Positivity may revise these Terms & Conditions periodically.
9.2. The version in effect at the time you make your booking will apply.
10. Contact
If you have any inquiries regarding bookings, cancellations, or our refund policy, please reach out to Eye 4 Positivity before confirming your booking.
✔ Plain-English Summary
24+ hours’ notice → refund or reschedule
Less than 24 hours’ notice → no refund
No-show → no refund, no reschedule
Your UK consumer rights are preserved.